Shipping policy

Shipping Policy

East Fork ships pottery and other products from its facility in Asheville, North Carolina.

1. Order Processing

East Fork's fulfillment team carefully reviews and processes each order before shipment.

Current fulfillment estimates may vary depending on inventory, product availability, promotions, pre-orders, and other circumstances.

Customers can contact Customer Care at care@eastfork.com for questions about the status of a particular order.

2. Shipping Carriers

East Fork primarily ships orders using UPS.

The fulfillment team may select the carrier that is most appropriate for the destination and order. USPS may be used for destinations such as PO Boxes because UPS does not deliver to PO Boxes.

Customers who prefer a particular carrier may contact Customer Care, and East Fork will determine whether the request can be accommodated.

3. Shipping Rates

Shipping charges are calculated based on factors including the shipping address and the weight of the order.

The final shipping price is displayed during checkout before the order is completed.

4. Expedited Shipping

Customers who need expedited shipping should contact East Fork Customer Care.

If expedited shipping was not selected during checkout, Customer Care may be able to assist depending on whether the order has already been shipped.

Email: care@eastfork.com
Phone: 828-662-8982

5. International Shipping

East Fork offers international shipping options, including UPS and USPS.

International orders may be subject to additional customs requirements, duties, taxes, and fees. These charges are determined by the applicable customs authorities, and East Fork does not control the fees charged when an order reaches its destination country.

International shipments generally take longer because of customs and border procedures.

6. Shipping Address Changes

If an order has not yet shipped, Customer Care may be able to change the shipping address.

Once an order has shipped, customers generally need to work directly with the carrier to request an address change. Carrier accessorial fees may apply.

For assistance, contact:

care@eastfork.com

7. Billing Address

For security reasons, East Fork cannot change the billing address after an order has been placed.

An incorrect billing address generally does not prevent shipment when the payment and order have been successfully processed.

8. Lost or Stolen Packages

Once a package has left East Fork's warehouse, responsibility for delivery rests with the carrier.

East Fork is not responsible for packages that are lost or stolen after being transferred to the carrier.

Customers should contact the applicable carrier regarding delivery claims. East Fork Customer Care can also assist with questions regarding an order.

9. Damaged Packages

If an item arrives broken or damaged, contact East Fork Customer Care within one week of delivery.

Please provide:

Order number
Photograph of the damaged item
Photograph or information regarding the shipping package when applicable

Email: care@eastfork.com

10. Packaging

East Fork uses recyclable and paper-based protective packaging for its pottery, including Geami, Fillpak paper, and/or ExpandOS, rather than traditional bubble wrap.